Procedures for the Information Desk

1. Turn on iPacs
2. Check paper and pen availability for the desk and customers.
3. Log out the phone from the previous night.
4. Replace the statistics sheet.
5. Tidy desk (ISO Wipes available for cleaning if required).
6. Fill the free publications stand.
7. Fill the membership application slot (at small desk to the right of Info. Desk).

1. Log in the phone
   - press call button (green) then #56, hangup.
   - ring Ref to inform them to Log Out.(PM only)
2. Log the previous staff member off the PC and signin as yourself.
   - Casual sigons are in the drawer.
3. Pickup the Children’s desk phone when it is unattended.
   - Press call button (green) – then #68178
4. Take the phone with you whenever you are away from the desk.
5. Print and fill the Pull List throughout the shift.
   - print last copy just after 8pm or 3pm, & resolve/complete this list.
   - if there is time, check it again, but it is not expected to have a clear list before leaving.

1. 10 minutes before closing
   - Turn off the Playstation (at the powerpoint)
   - Turn off the television (with the silver 'NEC' remote: in the cupboard at the front desk)
2. 5 minutes before closing
   - Shut down iPacs (check that Kids iPacs or off as well)
   - Start at back of library and tell all customers to make their way out.
   - Check the security beam on the northern wall has a clear path, move anything in it’s way
3. Last thing before the ‘all clear’
   - Check the toilets are empty
   - Re-check all areas on the ground floor to ensure library is clear of customers.